In an emergency, every second matters and can mean the difference between life and death. Being prepared and knowing what to do can help save lives, possibly even your own. You don’t need to be a medical professional to make a difference.
Awareness, calm action, and early response are critical.
Emergency numbers (South Africa)
10177 – Ambulance (Landline)
- National emergency number for ambulance and medical services
- Dispatches public emergency services for medical incidents
112 – Cell phone emergency
- Works on MTN, Vodacom, Cell C and Telkom
- Can route you to the correct emergency service
Tips:
- The 112 Emergency number is often faster and free from a mobile phone, even without airtime.
- Save emergency numbers on your phone
What to do when calling emergency services
Stay calm and be ready to provide clear, accurate information
- Exact location: Full address plus nearby landmarks.
- Details of the emergency: What happened, what you see.
- Patient condition: Is the person conscious? breathing? visible injuries?
- Your contact details: Name and phone number (include alternative if possible).
- Stay reachable: Keep your phone on and nearby.
After making the call
- Stay at the scene (if safe).
- Follow any instructions given by the emergency operator.
If applicable, also provide:
- Description of suspects or vehicles involved.
- Stolen vehicle details (registration, make, model, colour).
Important medical scheme and health insurance notes
- Contact your medical scheme or health insurance’s preferred emergency provider if possible.
- Carry your medical aid card or digital card on your person.
- Display your medical aid emergency sticker in your vehicle (if available).
Being informed, prepared and calm in an emergency can make all the difference.
Health-Connect 4/2026